# 1 – We are a family business and when you become a client of Wellington Hearing Care, you also become a member of the family.
One thing that is all too common in some companies is to see a different Clinician every time you go in. We believe that the relationship that you build, with us, is really important, so, you will see the same Clinician every time.
It is vital that you get along with your Clinician as you will be working with them for years to come. We are very friendly, enjoy a good joke and aim to make the whole process enjoyable.
# 2 – Your satisfaction is our top priority.
We want you to be happy with the hearing solution we recommend for you; it’s of utmost importance to us. We know that the more you understand about your hearing loss and your options, the more you’ll be able to make an informed buying decision.
# 3 – We’re the local hearing experts.
Our staff is well-trained and certified in audiology and hearing aids. We regularly attend courses and conferences to ensure we are always up to date with the latest technology.
# 4 – We are fully qualified Hearing Aid Audiologists with over 30 years combined experience.
We have worked for large national hearing aid companies in the UK and have run our own successful business there for 10 years, prior to coming to New Zealand.
Here, we have worked for one of the large national brands, before taking the opportunity to start Wellington Hearing Care and provide a more personal and caring service.
# 5 – Exact fittings and programming guarantee your satisfaction.
Our professionals are skilled at fitting and programming hearing aids based on your hearing test results. We use the most advanced fitting methods and equipment to make sure you hear with maximum clarity, even in the most difficult listening situation.
# 6 – State-of-the-art hearing aids optimize your ability to hear.
We work with the best manufacturers and offer a complete line-up of the most technologically advanced hearing aids available.
# 7 –We are here if you need us
Your relationship with us continues well beyond the time of your initial fitting. Your follow-up care includes ongoing office visits to ensure your hearing aids continue to work as they should.
# 8 – Convenience, our place or yours!
You can visit us at our new purpose built hearing clinic in Johnsonville. We are on the corner of Johnsonville Road and Broderick Road, with easy access and free parking. Or, if you prefer, we can visit you in the comfort of your own home. Whichever you choose, your Lifestyle Hearing Assessment is totally free of charge and without obligation.
# 9 – Free hearing aid aftercare!
For as long as you have your hearing system Wellington Hearing Care will provide you with free hearing aftercare. This includes all your home visits, retesting your hearing annually, adjustments and servicing of your hearing system and even minor repairs. We will only charge for out of warranty repairs carried out by the manufacturer and parts that need replacing as part of the normal maintenance of the hearing device, such as wax guards and tubing etc (usually only a few dollars).
# 10 – 60 day hearing aid trial period.
When you decide to invest in better hearing, you will want the reassurance that if it doesn’t work out, you haven’t wasted any money. That’s why we give a 60 days trial period with all hearing systems. If you’re not satisfied with your hearing system, you will be fully refunded.